Shipping info
Shipping & Returns
Everything you need to know about order processing, delivery timelines, and returns for ASM Blankets. We keep it simple so you can shop with confidence.
Shipping
How shipping works
Most in-stock blanket orders are processed within 1 to 3 business days. Delivery times vary by destination, order size, and carrier availability. Once your order ships, tracking details are shared so you can follow it from dispatch to delivery.
Processing times
Orders are typically prepared and packed within 1 to 3 business days, excluding weekends and holidays.
Delivery details
Shipping timelines depend on your location and selected service. Large or wholesale orders may require additional handling time.
Returns and order questions
Here are the most common questions about shipping, returns, exchanges, and damaged deliveries.
Can I return a blanket?
Returns may be accepted for eligible unused items in original condition within the return window. Contact our team before sending anything back so we can guide you through the process.
What if my order arrives damaged?
If your package arrives damaged, please reach out promptly with your order details and photos of the item and packaging. We will review the issue and help with a replacement or resolution.
Do you offer exchanges?
If you need a different product or variation, contact us first. Exchange options depend on item availability and the condition of the original order.
Are shipping charges refundable?
Original shipping charges are generally non-refundable unless the return is due to an error or a verified product issue.
Do wholesale orders follow the same policy?
Wholesale and bulk orders may have separate shipping and return terms based on order size, customization, and freight arrangements. Please contact us for details.
How do I start a return?
Send us your order number, the reason for the return, and any helpful photos through our contact page. Our team will reply with the next steps.